Customer Service


Speak with an
AWS representative

8 am – 4 pm ET

8 am – 7 pm ET
1-800-443-9353, Ext. 360

Technical Support:
8 am – 4 pm ET
1-800-443-9353, Ext. 222



Missing a certificate?

Need more time to complete a course?

Having problems accessing your course?


Please fill out this form to submit questions. We will answer you via email.

Frequently Asked Questions

Are you missing a certificate?

If you have not received a certificate for a course, please contact us at and let us know. We will get a replacement certificate out to you right away.

Do you need more time to complete a course?

If you require an extension to any of our online courses, please contact us at and let us know. Please include the reason and we will respond via email.

Are you having problems accessing your course?

If you cannot access your course or if your course is occasionally interrupted, you may have a slow internet connection, outdated software, or a high browser security setting.

To resolve one or more of these issues, please do the following:

  • Make sure you are using a strong connection. For example, an air card or dial up like connections are usually not fast enough to keep up with video streaming.
  • Make sure you have the latest version of your browser of choice. We recommend Google Chrome (‎).
  • Make sure you have the latest version of Flash installed.
  • Make sure that your browser security settings are set no higher than Medium.

If after taking these steps, you are still having issues, please call to speak with an AWS Learning representative between the hours of 8 am – 5 pm EST. 1-800-443-9353, Ext. 222

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